How to report a used key (Steam)

Applies to: Steam

Before submitting a ticket, check your Steam account to make sure the product has not already been activated.

If the issue persists, prepare the following screenshots and submit a ticket using the report form:

1. The key entered in the text box — the Steam "Enter your product code" dialog with your key typed in, before you click Confirm.
2. The error message you receive — the dialog Steam shows after confirming (for example "Invalid Product Code — The product code you've entered is not valid").
3. Your account purchase history — the Purchase History page (Steam > Account > Purchase History), showing dates and items.
4. Your licenses and product key activations — the Licenses page (Steam > Account > Licenses and product key activations), showing dates, items, and acquisition method.

For every screenshot:

• Send full, unedited screenshots.
• A timestamp must be visible on each of them.
• Do not cover your Steam nickname.