How to report a used key (PlayStation)

Applies to: PlayStation 4, PlayStation 5

Before submitting a ticket, check your PlayStation account to make sure the product has not already been activated.

If the issue persists, prepare the following screenshots and submit a ticket using the report form:

1. The key entered in the activation window — the "Redeem Code" dialog with your voucher code typed into the field.
2. The error you receive — the same dialog showing the error (for example "The voucher code is incorrect or is no longer valid").
3. Your account purchase history — the "Transaction History" page listing your purchases with dates and amounts.

For every screenshot:

• Send full, unedited screenshots.
• A timestamp must be visible on each of them.
• Do not cover your PlayStation nickname.

You may refer to the example screenshots in the report form as a guide.