How to report a wrong region key (Xbox)

Applies to: Xbox Live, Xbox One, Xbox Series X/S

Before submitting a ticket, check your Xbox account to make sure the product has not already been activated.

If the issue persists, prepare the following screenshots and submit a ticket using the report form:

1. The key entered in the activation window during activation — the "Redeem your code or gift card" page with your 25-character code entered.
2. The error message you receive — shown under the code field. The redemption page displays a date/time stamp at the bottom — keep it visible.
3. Your account purchase history — the "Order history" page listing your orders with dates and order numbers.
4. Your account region settings — the Microsoft account "Your info" page, where "Country or region" is shown under Profile info.

For every screenshot:

• Provide full, unedited screenshots.
• A timestamp must be visible on each image.
• Do not obscure your Xbox nickname.

You may refer to the example screenshots in the report form as a guide.