How to report a wrong region key (Nintendo)

Applies to: Nintendo, Nintendo Switch, Nintendo Switch 2

Before submitting a ticket, check your Nintendo account to make sure the product has not already been activated.

If the issue persists, prepare the following screenshots and submit a ticket using the report form:

1. The key entered in the text box — the Nintendo "Redeem Code" page with your 16-character code entered.
2. The error message you received after trying to redeem the code.
3. Your "User Information" (Your Info) section — the Nintendo Account page showing your profile details, including country/region of residence and time zone.
4. Your purchase history — the "Order history" page listing your orders with dates and order numbers.

For every screenshot:

• Send full, unedited screenshots.
• A timestamp must be visible on each of them.
• Do not cover your Nintendo nickname.

You may refer to the example screenshots in the report form as a guide.